Conditions
The following conditions are applicable to all reservations made. Acceptation of a reservation shall imply acceptation of these general terms. Habitat Apartments reserves the right to modify the conditions at any time, without prejudice to any rights acquired previously.
Prices
The prices of the apartments are based per night and depend on the number of people staying in the apartment. The minimum stay depends on the arrival day, but is usually 3 nights.
Reservation Process
To book an apartment you can check availability on our website. After selecting your dates and nº of people a list of the available apartments with the total price for the stay will be shown and the deposit to pay in advance. Once you have selected an apartment you must fill in the reservation form.
Credit Card Information is needed to guarantee your reservation against cancellations in all cases, and additionally a deposit may be necessary to book an apartment.
The deposit depends on the apartment and also on the total amount of the booking. For example, it is possible that for a stay of 3 nights with a total amount of 500 euros for a particular apartment an advance deposit payment is not required. But for 7 nights at 900 euros an advance deposit is required.
This deposit is paid at the moment the booking is made and will be reduced from the total price to pay on the arrival day. Once you have submitted the reservation form and made the payment, if payment is necessary, we will send you the Confirmation Form by email including information about how to arrive to the apartment and the total amount to pay on the arrival day.
You can also send us an email requesting availability. In this case we will reply to as soon as possible, usually within 24 hours, with the available apartments and the price.
Cancellation
# If the client cancels within 30 days prior to the arrival day we charge the 40% of the total amount to the Credit Card.
# If the client cancels within 15 days prior to the arrival day we charge the 80% of the total amount to the Credit Card.
# Cancellation on the arrival day or no show has a charge of 100% of the total amount.
Cancellations must be notified to Habitat Apartments by email to info@habitatapartments.com and acknowledgement of receipt must be sent to you by Habitat Apartments.
In the case that a deposit has been paid this will be deduced from the cancellation fees (depending on when the cancellation takes place).
In the unlikely event that the apartment booked cannot be provided, Habitat Apartments shall offer an alternative apartment with the same quality standard, depending on availability. If the client does not agree with the alternative apartment offered and does not want to stay in any Habitat Apartments apartment, Habitat Apartment cannot ask for any cancellation fees and will refund any amount paid in advance.
Credit card information
Your credit card shall only be used to guarantee your reservation against cancellations, to charge the advance deposit and as damage deposit for some apartments, all in accordance with the clauses hereto. We do not store your Credit Card Information in any Personal data file. However, the credit card will be used to cover any damage caused in the apartment during the clients' stay.
Payment
The client pays the amount to pay in cash Euros on the arrival day. Payment with Credit Card is also possible depending on the apartment and could be subject to an extra charge. Detailed information about payment options is provided on the Confirmation Form, or if any doubt, please contact Habitat Apartments before reserving.
Arrival & Exit day
Arrival and Exit conditions depend on the apartment. This information is shown on the confirmation form that the client will receive by email when booking an apartment. This can also be checked on the reservation form used to book an apartment, or by enquiring with Habitat Apartments before reserving.
However, usually in most of the apartments the rules are as follows:
The check in time varies between 11am to 2pm. If the client arrives late in the evening there will be an extra charge (usually from 21:00). There will be a person waiting for the client in the apartment at a prearranged time to collect the money and give you the keys. If there is any delay on your arrival time you must notify the representative at least 1 hour in advance or there could be an extra charge of 15 euros for delay. Some owners ask to be called upon arrival at the airport to confirm the arrival time.
If there has been a vacation/check out the same day as arrival at least 3 hours are needed to clean the apartment. In this case the client can leave the luggage in the apartment and return later when the apartment is clean and ready to enter.
On the exit day, for the majority of the apartments, guests are asked to vacate the apartments by 10am or 11am, this depends also on the owner’s conditions. In the case that the client wants to store the luggage in the apartment later than this time he must call the contact check in phone the day before the exit day to check if this is possible.
The guest must leave the apartment in a clean state which means all dirty dishes/cutlery washed up and all trash/rubbish taken out and left in trash container in the street, strictly not inside the apartment or the building’s common areas. If otherwise a penalty will be charged (taken out of cash damage deposit or charged on the guest’s credit card).
For more information on check in times and extra charges for late arrivals do not hesitate to contact us.
Reservations for more than 1 apartment
We usually do not make reservations for more than one apartment in the same building. The reason is that neighbours are concerned about large groups staying in apartments due to the noise.
Apartments rules
It is important to keep in mind the following rules of conduct:
Noise
# It is very important to respect the noise level (of people, music) after 9pm at night.
# Parties are strictly not allowed.
# Do not make noise on the apartment balcony or terrace (please respect neighbours' rest).
# Meetings in the landings or in the building entrance / common areas are not permitted.
Security
# Always close the door to the street. It is important to ensure after entering or leaving that the door remains securely closed.
# Do not open the door to commercial mail.
# Ensure you securely close the balcony door / windows every time you leave the apartment and during the night.
Trash
# Do not leave trash bags in the landings, in the entrance or any common area in the building. The trash should be left in closed plastic bags in the street bin containers near the apartment.
Smoke
# Smoke in the apartment is not permitted. You can use the balconies or the terrace as smoking areas, and please dispose of the cigarette butts in a bin.
Lights and Air Conditioning
# Turn off the air-conditioning and lights if you leave the apartment and use responsibly only when needed, to help preserve the environment.
Behaviour
# The client is obliged to employ the apartment only for the purpose for which it is intended.
# Any damage caused to the apartment or its contents has to be reported immediately to Habitat Apartments. The client shall be responsible for such damage. Any damage to the apartment shall be charged on the client's credit card.
The client has a duty to behave in a civic manner and to respect the normal co-existence rules. In the case that these general co-existence rules are not kept, Habitat Apartments has the right to demand that the guests vacate the apartment immediately.
Maid services
On the arrival day the apartment shall be cleaned with fresh towels and bed linen provided. A one hour cleaning service is included for stays of more than 8 nights. On the exit day the client shall leave the apartment in a reasonable condition with all rubbish taken out and kitchen ware cleaned.
Towels and linen
Fresh towels and linen will be provided on the arrival day. A hand towel and bath towel will be provided for each person staying in the apartment. The linen for cots is not provided.
Amenities included
Habitat apartment shall offer the apartment with all the amenities described. In the case that on the arrival day some of the amenities are not provided Habitat Apartments will amend this as soon as possible. If not, the client could ask for a compensation.
Guests identity
On the arrival day a contract / registration form must be filled and signed including information related to the guests staying in the apartment.
Damage deposits
On the arrival day Habitat Apartments has the right to ask the client for a 200 euros damage deposit. Any damage to the apartment caused by the client will be discounted from the damage cash deposit. If this amount does not cover the damage caused, the client will be obliged to pay the difference. The deposit will be refundable on the exit day in the case that there is no damage. In the case that no cash damage deposit has been taken on the arrival the credit card used for the reservation process will be used to guarantee any damage caused.
Liabilities
Habitat apartment shall not be liable for any inconveniences which are out of its control. Habitat Apartments cannot be held responsible for theft/damage to personal goods or accidents resulting in injury.
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